Connect Shopify once per organization and every conversation carries the customer's order history, fulfilment status and totals.
Authorise NextCRM from your store in a few clicks — no manual API keys to copy around.
Backfill and keep customers and orders in sync, with sync runs and a full history you can audit.
Order and customer webhooks keep records current, and the mandatory GDPR webhooks are handled for you.
See orders, line items, fulfilment and totals next to the conversation, and open any order in detail.
Write an order note back to Shopify straight from the ticket, so the shop team sees the same context.
Find or reassign the right customer by order number, even when they wrote from a different address.
The same Shopify connection powers ticket context, the return portal's order lookup and the help portal embeds in your theme — configured once per organization.
Ticket sidebar with customer and order history
Return portal order lookup for self-service returns
Help portal article and page embeds inside your theme
Workflow conditions on order value and customer data
Per-organization scoping for agencies with many stores