NextCRM unifies support email, Kanban boards, and automation across all your clients and their organizations — with native Shopify context, a branded help portal and a self-service return portal on top.
Today's queue
128 open
New
42
In progress
56
Waiting
30
Refund for order #4821
alex@acme.io
Shipping address change
support@brand.co
Invoice mismatch — please advise
lina@studio.com
Per-organization support addresses with forwarding, MX, or Microsoft OAuth mailbox connect.
Kanban-style boards with column-driven workflow parameters.
Trigger → conditions → actions. No-code, parameterised, scoped per org.
Publish a public help centre for every organization — with categories, articles and landing pages built from reusable sections. Content templates and variable groups keep wording consistent, and you can copy a whole help centre from one brand to another. Articles and pages can be embedded straight into your Shopify theme.
Categories, articles and pages with a visual section builder
Reusable templates and variable groups, copyable between organizations
Embeddable article and page snippets for Shopify storefronts
Full-text search, article view analytics and draft/publish control
Your own custom domain with guided DNS verification
Customers look up their order, pick the items and a reason, and submit a return in under a minute. Your team works the resulting return in NextCRM with a full status pipeline and event history — no spreadsheet, no back-and-forth.
Connect your store once. NextCRM syncs customers and orders, listens to Shopify webhooks and shows the customer's complete order history next to the conversation — including fulfilment, totals and line items.
Build no-code rules per organization. Route, tag, assign and reply automatically — all with full Shopify and customer context attached to every ticket.
Trigger on email, tag, status or SLA breach
Branch with conditions on customer, order or org
Run actions: assign, reply, move column, notify Slack
Escalate at-risk tickets before SLA fires
All prices per user and month, excl. VAT. 14-day free trial, no credit card required.
Shared inbox, boards and help portal for one brand.
10,00 €/ user / mo
Multi-brand support with automation and Shopify context.
19,95 €/ user / mo
Unlimited brands and inboxes for agencies and groups.
59,95 €/ user / mo
Start with a 14-day trial. Connect a mailbox, publish a help portal and open your return portal on the same day.