Customers start and track their own return. Your team gets a clean, structured return record in NextCRM instead of a thread of screenshots.
Shoppers identify themselves with their order number plus email or postcode — no account, no password.
Pick exactly the items and quantities to return, each with its own reason and comment.
Maintain your own catalogue of return reasons per organization, with sort order and active state.
Allow refunds, exchanges or store credit — the portal only offers what you enabled.
Every request gets an automatic return number and a full event log of every status change.
Logo, colours, intro and footer text, custom CSS and your own verified domain.
Returns land in a dedicated workspace with a dashboard and a filterable list. Status changes, notes and customer messages are recorded on the return itself, so nothing lives only in someone's inbox.
Returns dashboard and list view per organization
Status pipeline with a complete event history
Return items with quantity, reason and condition
Test mode to trial the flow before going live
Works alongside tickets, so support context stays in one place