Multi-tenant email support, redesigned

Every inbox.
Every brand.
One workspace.

NextCRM unifies support email, Kanban boards, and automation across all your clients and their organizations — with native Shopify context on every ticket.

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Today's queue

128 open

12 SLA risk

New

In progress

Waiting

Refund for order #4821

alex@acme.io

Shipping address change

support@brand.co

11m

Invoice mismatch — please advise

lina@studio.com

26m

Unified inboxes

Per-organization support addresses with forwarding, MX, or OAuth mailbox connect.

Kanban for tickets

Kanban-style boards with column-driven workflow parameters.

Workflow automation

Trigger → conditions → actions. No-code, parameterised, scoped per org.

Workflows

Automate the boring.
Keep the human.

Build no-code rules per organization. Route, tag, assign and reply automatically — all with full Shopify and customer context attached to every ticket.

Trigger on email, tag, status or SLA breach
Branch with conditions on customer, order or org
Run actions: assign, reply, move column, notify Slack
Escalate at-risk tickets before SLA fires

Workflow builder

Refund auto-triage

When

New email contains "refund"

Order total > €100 AND VIP customer

Then

Assign to Lina · Move to In progress · Reply template #12

Scoped to org · auditableSaved 4h / week

Pricing

Simple pricing. Per seat.

Start free. Upgrade when your team grows. No per-mailbox surprises.

Starter

For solo founders trying NextCRM.

€0/ forever

1 organization
1 mailbox
Kanban board
Community support

Start free

Team

For growing support teams.

€29/ user / mo

Unlimited orgs
OAuth mailboxes
Workflow automation
Shopify context
Priority support

Start free trial

Agency

For agencies managing many clients.

Custom

Multi-client workspace
SSO & SAML
Audit logs
Dedicated CSM
SLA guarantee

Talk to sales

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